Already withdrew my points but I haven't received the payment yet.
Payouts are processed by our team every 3 business days, so your payout request is processed in a maximum of 3 business days after you request it.
Saturday and Sunday are not business days. If you request your payout on Thursday, for example, it can be processed between Thursday and Tuesday, Tuesday being the third business day after Thursday.
Then, it may take a maximum of 48-72H to reach or e-wallet. On some e-wallets, it’s instantaneous. SEPA and ACH transfers take from 1 to 5 business days to reach your bank account.
So, maybe your LuckyCrush account is empty (0 points), which means your payment is already processed, but it might take a few more days before it reaches your bank account since that depends on your bank, not LuckyCrush.
Please only ask our team news about your payout if it has been 7 working days or more since we processed it. Our support will not be able to help you before.
Saturday and Sunday are not business days. If you request your payout on Thursday, for example, it can be processed between Thursday and Tuesday, Tuesday being the third business day after Thursday.
Then, it may take a maximum of 48-72H to reach or e-wallet. On some e-wallets, it’s instantaneous. SEPA and ACH transfers take from 1 to 5 business days to reach your bank account.
So, maybe your LuckyCrush account is empty (0 points), which means your payment is already processed, but it might take a few more days before it reaches your bank account since that depends on your bank, not LuckyCrush.
Please only ask our team news about your payout if it has been 7 working days or more since we processed it. Our support will not be able to help you before.
Updated on: 15/06/2023
Thank you!