> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://luckycrush.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A LuckyCrush page is already open in my browser or another device

### If you get a message like this 👇


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/pagina-abierta-en-otra-pestana_v0xejd.jpg)


**This usually fixes by clicking on** ${color}[#ff0068](**"Switch here"**).

**It is important to know that whenever this happens**, ${color}[#ff0068](**it is because there is an open session**), either in **another tab, browser or device**, so ${color}[#ff0068](**you need to make sure you close your session in all of them**).

### If the issue keeps coming up, it means that you haven't found where you have another session open.

* **So, in this case our recommendation, as a last resort, is:**


### Change your password 👉 Log out 👉 Login again with your new password


🔺 **You can see how to change your password** [HERE](https://luckycrush.crisp.help/en/article/how-do-i-change-my-password-99qyul/)