Already withdrew my points but I haven't received the payment yet.
Our team processes payments within a timeframe that depends on the payment method chosen:
- SEPA bank transfer: processed Monday through Friday
- Local bank transfer via Pagomundo (only available for Colombia and Venezuela): processed Monday through Friday
- ACH bank transfer: processed Mondays and Thursdays
- Paxum: processed Mondays and Thursdays
- USDC: processed 7 days a week (Monday through Sunday)
- BTC: processed Mondays and Thursdays
Then, it may take up to 24 hours to reach your Paxum account, up to 24 hours to reach your cryptocurrency wallet, between 1 and 5 business days to reach your SEPA bank account, between 1 and 3 business days to reach your local bank account via PagoMundo, and between 1 and 5 business days to reach your ACH bank account. Saturdays and Sundays are not business days.
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So, your LuckyCrush account may be empty (0 points), which means your payment has already been processed, but it may take a few more days to reach your bank account, as this depends on your bank, not LuckyCrush.
Please only ask our team for updates about your payment if it has been 7 business days or more since we processed it. Our support team will not be able to help you before then.
Updated on: 19/03/2025
Thank you!