Already withdrew my points but I haven't received the payment yet.
Our team processes payments within a timeframe that depends on the payment method chosen:
SEPA bank transfer: processed Monday through Friday
Local bank transfer via Pagomundo (only available for Colombia and Venezuela): processed Monday through Friday
ACH bank transfer: processed Mondays and Thursdays
Paxum: processed Mondays and Thursdays
USDC: processed 7 days a week (Monday through Sunday)
BTC: processed Mondays and Thursdays
Then, it may take up to 24 hours to reach your Paxum account, up to 24 hours to reach your cryptocurrency wallet, between 1 and 5 business days to reach your SEPA bank account, between 1 and 3 business days to reach your local bank account via PagoMundo, and between 1 and 5 business days to reach your ACH bank account. Saturdays and Sundays are not business days.
So, your LuckyCrush account may be empty (0 points), which means your payment has already been processed, but it may take a few more days to reach your bank account, as this depends on your bank, not LuckyCrush.
Please only ask our team for updates about your payment if it has been 7 business days or more since we processed it. Our support team will not be able to help you before then.
SEPA bank transfer: processed Monday through Friday
Local bank transfer via Pagomundo (only available for Colombia and Venezuela): processed Monday through Friday
ACH bank transfer: processed Mondays and Thursdays
Paxum: processed Mondays and Thursdays
USDC: processed 7 days a week (Monday through Sunday)
BTC: processed Mondays and Thursdays
Then, it may take up to 24 hours to reach your Paxum account, up to 24 hours to reach your cryptocurrency wallet, between 1 and 5 business days to reach your SEPA bank account, between 1 and 3 business days to reach your local bank account via PagoMundo, and between 1 and 5 business days to reach your ACH bank account. Saturdays and Sundays are not business days.
So, your LuckyCrush account may be empty (0 points), which means your payment has already been processed, but it may take a few more days to reach your bank account, as this depends on your bank, not LuckyCrush.
Please only ask our team for updates about your payment if it has been 7 business days or more since we processed it. Our support team will not be able to help you before then.
Updated on: 19/03/2025
Thank you!