> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://luckycrush.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t see my chat partner, what should I do?

If you **only see the loading spinner** with your chat partners and **don't see their webcam images**, _and you already try the following steps_: 

* Restart your device.
* restart your internet/wifi router

If the problem persists, then **you may need a VPN.**

We can recommend the following VPN providers:

- [Expressvpn.com](https://www.expressvpn.com/)
- [cyberghostvpn.com](https://www.cyberghostvpn.com/en_US/)
- [protonvpn.com](https://protonvpn.com/)