• What is the BENCHMARK?

  With this feature, you will be able to evaluate and monitor your own performance and improve it if necessary through the benchmark indicator. Your benchmark is based on your last 500 active calls longer than 5 secs (completely disregarding the time that has passed between these calls) and how you interacted with your chat partners. color c70Few readers

• When is the benchmark activated?

  The benchmark is activated when you have reached five hundred matches longer than 5 secs or more, and it is updated once per hour. If you have less than 500 calls longer than 5 secs, you will not have any benchmark; the icon will be empty without any consequence or negative impact.Few readers

• When and how often is the benchmark updated?

  It is constantly updated once per hour, and it is based on your last 500 calls longer than 5 secs performance.Few readers

• What happens if I can not see my benchmark color?

  If it is not visible in the navigation bar, you don’t have enough matches yet (you need more than 500 calls longer than 5 secs).Few readers

• Will my Benchmark be affected if I don't spend enough time online?

  No. It’s not about how much time you spend online. It doesn’t matter at all. You can have an excellent benchmark just by spending an hour online. The benchmark is related to the quality of your performance while online, not the quantity of time. It is not our intention to force anyone to spend more time online. Rather, we’d rather you take a break if you’re having a bad day than spend time online with poor performance. You can also take a few days off-line with no consequences for your bencFew readers

• What happens if I have a green or purple category?

  If you are or you have priority in the queue. This means you have a limited opportunity to be matched directly with a premium user and skip the wait time. It is constantly being adjusted and rebalanced, especially over the next few days.Few readers

• Will I lose my account if I have a red benchmark?

  If someone has a red benchmark for an extended period of time with the learning resources we provide, we may have to cancel their account.Few readers

• How much time in red is needed for the account to be cancelled?

  There is no specific time. Each account will be reviewed manually and we will always consider your overall performance.Few readers