> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://luckycrush.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Probleme comune: camera, microfon, istoricul browser-ului

###### Daca primesti acest semn:


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-1-oops_s7x01l.png)

In acest caz tot ce trebuie sa faci este sa ${color}[#ee1f11](**curetii istoricul paginii tale si sa o resetezi.**)

###### Daca primesti acest semn:


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-2-argggg_19e70u7.jpg)

In acest caz, trebuie sa ${color}[#ee1f11](**permiti browser-ului tau sa foloseasca  camera simicrofonul tau, apoi reseteaza pagina.**)

### CUM? 👇


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-3_1v8na2r.jpg)

Daca problema persista, **asigurate ca alte aplicati deschise nu iti folosesc deja camera si microfonul.**

###### Daca imagina camerei tale arata asa 👇


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-4_vjajxf.jpg)


Trebuie sa te asiguri ca folosesti camera corecta. Pentru a verifica acest lucru urmeaza urmatorii pasii:

* Dute in pagina ta web bara de sus dreapta-sus

![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-5_coi72i.png)

![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-6_hjqq9h.jpg)

Daca realizezi  ca camera selectata nu este cea corecta, click pe butonul de manage 👆

Apoi cauta camera dorita de tine in setari 👇


![](https://storage.crisp.chat/users/helpdesk/website/b50bf27444fc7000/problema-de-conexion-7_92zv3n.jpg)

**Urmeaza toti acesti pasi apoi resetea-za pagina ta web.**